What is AI fraud detection for banking?
AI in fraud detection focuses on using ML technologies to reduce fraudulent activities in the banking and financial services sector.
By leveraging data, AI models are trained to distinguish between concerning activities and normal transactions, which aids financial institutions in mitigating the chances of fraud – detecting patterns far earlier than any human agent could be capable of spotting.
To enhance decision-making processes as well as risk and fraud management, AI solutions are being integrated into new and legacy workflows within financial institutions. ML algorithms powered by AI and trained on past data are capable of recognizing and blocking transactions deemed suspicious automatically. Furthermore, AI technologies may need human agents to validate confirmed suspicious transactions by completing additional safety checks. Furthermore, AI can also employ predictive analytics to forecast the types of transactions individuals may carry out in the future and identify if the new behaviors are anomalous.
AI finance technology (fintech) can aid in safeguarding against phishing scams, identity theft, payment fraud, credit card fraud and other forms of banking fraud on an individual level. These systems mitigate losses from such fraudulent activities.
Customer experience can be impacted with AI systems due to false positives. Regardless of the way fraudsters choose to commit financial crimes, be it through unauthorized charges or even more illicit activities like money laundering, ensuring client accounts are secure alongside abiding to regulatory compliance is the primary focus of financial institutions.
Both fintech and other financial institutions are depending on AI as a fraud mitigation tool. With constant improvement, AI mitigation service providers and leading institutions expect thwarting fraud attempts will be abetted on an unprecedented level through automation.
How AI Is Implemented For Financial Fraud Detection
AI technology provides systems the ability to perform activities such as learn, adapt, problem solve, and automate with human-like intelligence. Even though AI technologies lack human-like cognitive abilities, when dealing with well defined systems, an AI that is trained on distinct tasks can operate much quicker and at a far greater scale than humans.
Supervised and Unsupervised Learning
AI systems put into action for preventing banking fraud are automated to attend to well defined activities. These AI models go through a process of supervised learning whereby they are fed large amounts of specially selected data which refines the model to perform tasks. This approach helps forge models that are able to detect requisite patterns for predetermined tasks.
On the other end, unsupervised learning enables drawing inferences from past data without given training documents.
Unsupervised learning
The gaps of supervised training models using anomaly detection techniques can be filled with unsupervised learning anomaly detection techniques. With the help of these technologies, AI models are capable of identifying previously unpredicted but still abnormal behavior patterns. AI systems that incorporate unsupervised learning capabilities can sift through data to identify potential fraud long before human analysts would consider such actions a possibility.
Both supervised and unsupervised learning enable banks to automate the verification process. AI can scan the database for known fraud patterns and trigger alerts when new and unknown patterns that suggest fraud are detected.
Various Uses Of AI Technology
Social Media Chatbot serves as a powerful example of an application using AI technology. It is one of the most widely used bots since it uses AI technologies as customer service agents and gives basic information as per the user query.
In the realm of customer service, there are multiple other applications which the banking sector use to incorporate AI technology for detecting and preventing fraud:
- Real time systems: Automated AI programs are tasked with processing vast volumes of transactions and determining account activities within different parameters in real time identification and flagging of account suspicious activities which is sometimes referred to as intelligent automated systems.
- Help desk operations: With the use of advanced AI algorithms, traditional human operators tasked with proactive fraud detection can now talk to LLM-based AI assistants and use natural language so they can analyze complicated policy documents and large data sets.
- Compliance enforcement: Financial institutions are facing enormous scrutiny to remain compliant with regulations. AI technologies assist banks with policy implementation by enforcing KYC compliance through automated ID checking for errors or fraud. These technologies also assist in the enforcement of Anti Money Laundering (AML) policies by identifying and flagging accounts, behaviors, and transactions such as the transfer of the same monetary value between unrelated accounts which are linked to money laundering schemes.
- Fraud Detection: AI technologies are beneficial for applications that involve recognition of complex patterns for anomaly detection. There are some differences in AI systems known as graph neural networks (GNN) that specialize in handling data that can be modeled in the form of graphs, such as data common in the banking sector. GNNs are capable of processing billions of records and detecting patterns within vast data sets to track and capture even the most intricate fraudulent activities.
- Risk Evaluation: AI and machine learning models are created using risk-based data with assigned weights to estimate chances of an event occurring. They also evaluate what action to take with the highest probable outcomes. In this regard, these models can make evaluations based on transaction amounts and history, frequency, location and behavioral tendencies, making them ideal for measuring risk. AI systems are capable of estimating risk associated with specific transactions as well as the exposure involved with issuing a loan or a line of credit to fraud-prone applicants.
- Fraud Network Identification: Suspicious relationships between entities or clusters can be analyzed through machine learning techniques like graph analysis to identify fraud networks.
Differences between AI-Powered Fraud Detection and Traditional Methods
AI technologies are transforming how fraud is detected and secured in banking, significantly enhancing efficiencies over older techniques. Where modern systems are leaps ahead of their predecessors, they trace some of their foundations from traditional models.
Pros of Traditional Fraud Detection Systems
Implementation simplicity: Traditional methods rely on heuristics, making them easier to execute. For example, automatically flagging any new transactions that exceed a certain predetermined and stagnant threshold based on the account’s historical data.
Domain Intuition: An experienced fraud analyst brings useful domain knowledge and hunches to problem-solving. There are cases where only a traditionally trained person can adjudicate the validity of certain transactions or identify a fraud attempt.
Problems Encountered in Traditional Fraud Detection Systems
Scope Problem: Traditional fraud detection systems which use heuristics tend to be static and rely on fixed patterns (if X then Y relationships). While there is some merit to heuristics, in this case, the lack of efficiency results from ignoring the many interactions within a set of complex data.
Processed Transaction Problem: The ever-increasing volume of transactions from users leads to problems in systems that were built and manually controlled by a fraud detection expert. With a rising set of every minute of everyday systems, there is an increase in unattended data that needs to be processed. You could throw money at the problem, but hiring additional staff is inefficient, both cost-wise and output-wise.
High error rate: The traditional systems used rely heavily on rules which are arbitrary, leading to very low fraud detection rates. Because the rules are so harsh and agnostic to context, even ambiguous signals of potential fraud tend to over-trigger non-responsive systems. If an account configured for zero tolerance withdrawals tries to increase its drawdown by attempting to withdraw $200, which is not more than double the “allowed limit”, this will almost certainly trigger a blockage. Although such behavior is certainly unusual, it is only unusual from the perspective of a faulty rule-based system that attempts to operate under the guise of fraud detection. In reality, such actions cannot be labeled as “suspicious and unprecedented.” If anything, a customer will only want to make a large withdrawal instead of the normal one. The end result of all this is extreme low detection rates but massive resource waste in unproductive investigations.
Fraud Detection Using AI Technology: Benefits
Recognizing patterns better: AI technology uses sophisticated algorithms to process highly detailed and intricate data. When AI systems analyze data, they spot anomalies that would otherwise go unnoticed.
Unprecedented expansion: AI systems automated transaction monitoring far beyond human capabilities. Automated AI fraud detection systems offer transaction analysis and verification on-the-go, responding instantly unlike traditional systems.
Flexibility: Adaptable Algorithms Artificial Intelligence systems are trained to execute specific tasks. Their learning does not stop after training. An active AI algorithm retrains itself to improve techniques to intercept different forms of fraud as its systems keep working.
Drawbacks of AI-based fraud detection
Fraud detection powered by AI systems has its downfalls. First off, the model needs adequate data to draw assumptions from. In order to successfully train an AI model, vast amounts of data suffices. The data needs to be collected, made through a thorough process (synthetic data), and finally filtered. The accuracy of an AI model is successful due to well trained data.
Tougher system applicability: Integrating AI systems into pre-existing structures could pose a challenge and become a burden to work with. Initially, these systems do seem to possess a high level of complexity and are hard to deal with, while in the end, prove to respond to positive ROI in long durations.
Applications of AI for fraud detection in the banking sector
The adoption of AI-based fraud detection systems has proven beneficial for many banks and other financial institutions. LSTM based AI models, for example, improved American Express’s fraud detection systems by 6%. PayPal AI systems also enhanced their real-time fraud detection by 10% through round-the-clock global surveillance.
In the banking sector, practical applications of AI for fraud detection are growing rapidly. Below are some of these applications.
Crypto tracing
The anonymity of cryptocurrency makes it an easy fraudster’s target. However, the sophisticated AI tools designed to combat fraud can monitor blockchains for abnormal behaviors such as unidirectional, streamlined fund transfers and trace misplaced or illicit payments.
Verification chatbot
Bots equipped with AI can provide customer service and conduct verification processes as well. Phishing as well as identity theft because of an obvious tell in a particular interaction can easily be picked by chatbots, hence bots can be used to fish out scammers through language and user behavior analysis.
Ecommerce fraud detection
To protect their clients from ecommerce fraud, banks can scan the client’s activities and purchase history and cross-check that with device information such as location to note unconventional transactions and block them from going through. Moreover, algorithms and purchase history can help identify dishonest ecommerce websites so that users can be warned in advance before making purchases through disreputable stores.
Problems Encountered with AI Fraud Detection Systems in Banking
AI fraud detection technology, an innovation in itself, is now actively and dramatically changing the banking industry. What’s more, there is even greater room for further improvement. However, with AI comes the challenges that this technology may bring.
Mistakes and AI ‘hallucinations’
We know that AI algorithms are improving their efficacy daily. But like every other technology, they are imperfect. An AI model is capable of generating ‘hallucinatory’ results, results that are false or inaccurate in nature. Within banks, the damages that can arise from such inaccuracies can be solved by creating very hyper-specialized models – models aimed at performing very specific tasks. However, such models also stifle the potential value that AI brings. Hallucinations, although not common, are highly prevalent, thus turning accuracy in AI banking fraud protection critical.
Bias in Data Set
The issue of bias has persisted even before technology was involved with science, dating long back to the earliest days of data analysis. As much work as has been done to eliminate bias and discrimination from governing lending and account protection, the issue still remains. But just as critical, creating AI models by biased designers and engineers adds risks of discrimination, making the AI prone to disabilities based on gender, race, religion or even disability.
Compliance
The considerations concerning data privacy are crucial in the banking sector. AI models need considerable data which has to be collected and handled ethically. Compliance with data privacy regulations is equally critical when it comes to the application of AI. Indeed, the pace of technological development is extremely fast which means that lawmakers and regulators will have to revisit the question of whether our legal framework is suitable for the protection of customer privacy.