What is LLMOps, MLOps for large language models, and their purpose

Why manage transfer learning of large language models and what is included in this management: getting acquainted with the MLOps extension for LLM called LLMOps.

How did LLMOps come to be? 

Large language models, embodied in generative neural networks (ChatGPT and other analogues), have become the main technology of the outgoing year, which is already actively used in practice by both individuals and large companies. However, the process of training LLM (Large Language Model) and their implementation in industrial use must be managed in the same way as any other ML system. A good practice for this has become the MLOps concept, aimed at eliminating organizational and technological gaps between all participants in the development, deployment and operation of machine learning systems.

As the popularity of GPT networks and their implementation in various application solutions grows, there is a need to adapt the principles and technologies of MLOps to transfer learning used in generative models. This is because language models are becoming increasingly large and complex to maintain and manage manually, which increases costs and reduces productivity. To avoid this, LLMOps, a type of MLOps that oversees the LLM lifecycle from training to maintenance using innovative tools and methodologies, can help.

LLMOps focuses on the operational capabilities and infrastructure required to fine-tune existing base models and deploy these improved models as part of a product. Because base language models are huge, such as GPT-3, which has 175 billion parameters, they require a huge amount of data to train, as well as time to map the computations. For example, it would take over 350 years to train GPT-3 on a single NVIDIA Tesla V100 GPU. Therefore, an infrastructure that can run GPU machines in parallel and process huge data sets is essential. LLM inference is also much more resource-intensive than more traditional machine learning, as it is not a single model, but a chain of models.

LLMOps provides developers with the necessary tools and best practices for managing the LLM development lifecycle. While the ideas behind LLMOps are largely the same as MLOps, large base language models require new methods, guidelines, and tools. For example, Apache Spark in Databricks works great for traditional machine learning, but it is not suitable for fine-tuning LLMs.

LLMOps focuses specifically on fine-tuning base models, since modern LLMs are rarely trained entirely from scratch. Modern LLMs are typically consumed as a service, where a provider such as OpenAI, Google AI, etc. offers an API of the LLM hosted on their infrastructure as a service. However, there is also a custom LLM stack, a broad category of tools for fine-tuning and deploying custom solutions built on top of open-source GPT models. The fine-tuning process starts with an already trained base model, which then needs to be trained on a more specific and smaller dataset to create a custom model. Once this custom model is deployed, queries are sent and the corresponding completion information is returned. Monitoring and retraining a model is essential to ensure its consistent performance, especially for LLM-driven AI systems.

Rapid engineering tools allow contextual training to be performed faster and cheaper than fine-tuning, without requiring sensitive data. In this case, vector databases extract contextually relevant information for specific queries, and prompt queries can optimize and improve model output based on patterns and chaining.

Similarities and differences with MLOps

In summary, LLMOps facilitates the practical application of LLM by incorporating operational management, LLM chaining, monitoring, and observation techniques that are not typically found in conventional MLOps. In particular, prompts are the primary means by which humans interact with LLMs. However, formulating a precise query is not a one-time process, but is typically performed iteratively, over several attempts, to achieve a satisfactory result. LLMOps tools offer features to track and version prompts and their results. This facilitates the evaluation of the overall performance of the model, including operational work with multiple LLMs.

LLM chaining links multiple LLM invocations in a sequential manner to provide a single application function. In this workflow, the output of one LLM invocation serves as the input to another to produce the final result. This design approach represents an innovative approach to developing AI applications by breaking down complex tasks into smaller steps. Chaining removes the inherent limitation on the maximum number of tokens that LLM can process simultaneously. LLMOps simplifies chaining management and combines it with other document retrieval methods, such as vector database access.

LLMOps’s LLM monitoring system collects real-time data points after a model is deployed to detect degradation in its performance. Continuous, real-time monitoring allows you to quickly identify, troubleshoot, and resolve performance issues before they affect end users. Specifically, prompts, tokens and their length, processing time, inference latency, and user metadata are monitored. This allows you to notice overfitting or changing the underlying model before performance actually degrades.

Monitoring models for drift and bias is also critical. While drift is a common problem in traditional machine learning models, as we’ve written about here, monitoring LLM solutions with LLMOps is even more important due to their reliance on underlying models. Bias can arise from the original datasets on which the base model was trained, custom datasets used for fine-tuning, or even from human evaluators judging fast completion. A thorough evaluation and monitoring system is needed to effectively remove bias.

LLM is difficult to evaluate using traditional machine learning metrics because there is often no single “right” answer, whereas traditional MLOps relies on human feedback, incorporating it into testing, monitoring, and collecting data for use in future fine-tuning.

Finally, there are differences in the way LLMOps and MLOps approach application design and development. LLMOps is designed to be fast, whereas traditional MLOps projects are typically iterative, starting with existing proprietary or open-source models and ending with custom fine-tuned or fully trained models on curated data.

Despite these differences, LLMOps is still a subset of MLOps. That’s why the authors of The Big Book of MLOps from Databricks have included the term in the second edition of this collection, which provides guiding principles, design considerations, and reference architectures for MLOps.

UnlockED Hackathon

Shaping the Future of Education with Technology – February 25-26, 2024

ExpertStack proudly hosted the UnlockED Hackathon, a high-energy innovation marathon focused on transforming education through technology. With over 550 participants from the Netherlands and a distinguished panel of 15 judges from BigTech, the event brought together some of the brightest minds to tackle pressing challenges in EdTech.

The Challenge: Reimagining Education through Tech
Participants were challenged to develop groundbreaking solutions that leverage technology to make education more accessible, engaging, and effective. The hackathon explored critical areas such as:

  • AI-powered personalized learning – Enhancing student experiences with adaptive, data-driven education.
  • Gamification & immersive tech – Using AR/VR and interactive platforms to improve engagement.
  • Bridging the digital divide – Creating tools that ensure equal learning opportunities for all.
  • EdTech for skill-building – Solutions focused on upskilling and reskilling for the digital economy.

For 48 hours, teams brainstormed, designed, and built innovative prototypes, pushing the boundaries of what’s possible in education technology.

And the Winner is… Team OXY!
After an intense round of final presentations, Team OXY took home the top prize with their AI-driven adaptive learning platform that personalizes study plans based on real-time student performance. Their solution impressed judges with its scalability, real-world impact, and seamless integration with existing education systems.

Driving Change in EdTech
The UnlockED Hackathon was more than just a competition—it was a movement toward revolutionizing education through technology. By fostering collaboration between developers, educators, and industry leaders, ExpertStack is committed to shaping a future where learning is smarter, more inclusive, and driven by innovation.

Want to be part of our next hackathon? Stay connected and join us in shaping the future of tech! 🚀

Breathing New Life into Legacy Businesses with AI

Author: Jenn Cunningham, a Go-to-Market Lead, Strategic Alliances at PolyAI. Currently, she leads strategic alliances at PolyAI, where she manages key relationships with AWS and global consulting partners while collaborating closely with the PolyAI cofounders on product expansion and new market entry. Her unique journey from data science beginnings to implementation consulting gives her a front-row seat to how legacy businesses are leveraging AI to evolve and thrive.

***

When I had just finished my university degree, data science and data analytics were the hot topic, as businesses were ready to become more data-driven organizations. I was so excited to unlock new customer insights and inform business strategy, until my first project. After 8 weeks of cleansing data and crunching numbers for 12 hours a day, it was glaringly obvious that I was entirely too extroverted for a pure data science role. This led me to start a personal research project, exploring how businesses evaluate, implement, and adopt different types of process automation technology as the technology itself continued to evolve.That evolution led me to realize the other data and AI’s capabilities, primarily focusing on what they could do to the operations of businesses labeled legacy – not only for efficiency, but also for improving user service. These companies tend to be branded or perceived as slower to adapt, but they’re full of indisputable value waiting for the right ‘nudge.’

AI is providing that nudge because today, AI does more than automating boring work; it is changing how businesses perceive value. A century-old bank, a global manufacturer, and a regional insurer, these are just a few examples of businesses that are evolving their core AI technologies, improving their internal systems while retaining their rich history. 

This didn’t suddenly happen though, but there were many steps involved, each more groundbreaking than the last. So to truly narrate the current state AI had to evolve in, we need to wind the clocks back to a time when data wasn’t an inevitability but a luxury.

The First Wave: Data as a Project

Back in the infancy of data science within companies, their treatment of data resembled a whiteboard and marker experiment. Businesses seemed lost on what to do with data, and therefore assumed it required a project-like treatment with a start and end, or a PowerPoint presentation in mid — something that showcases interim findings. Along the way, gathering “let’s get a data scientist to look at this” comments became a norm embracing a carefree approach of one-single-to-multi-business domain change. 

In the time of my research, shifts were just beginning where organizations were changing from relying on gut feelings to data informed strategies but everything still felt labored. It was a common practice for clients not too familiar with the processes to take some approaches too literary. As such, I found a case where the clients used the tin can approach in their own manner, printing out .txt files like word documents containing customer interactions and using scissors to post these documents in a conference room where they would visually calculate key metrics, calculators and highlighters in hand. Data science in its untapped, unrefined glory was radical.

The purpose wasn’t to create sustainable systems. Instead, it was to respond to prompts such as “What’s our churn rate?” or “Was this campaign successful?” These questions, while important in their own right, were evasive at best. Each project felt like a fleeting victory without much future potential. There was no reusable framework, no collaboration across teams, and definitely no foresight for what data could evolve into.

However, this preliminary wave had significance as it allowed companies to recognize the boundaries of instinct-driven decision-making and the usefulness of evidence. Although the work was done in stages, it rarely resulted in foundational changes, and even when insights did materialize, they were not capable of driving widespread change.

The Second Wave: Building a Foundation for Ongoing Innovation

Gradually, a new understanding seemed to surface,  one that moved data from being a tactical resource to a strategic asset. In this second wave, companies sought answers to more advanced inquiries. How do we use data to enable proactive decision-making rather than only responsive actions? How can we incorporate insights into the operational fabric of our company? 

Rather than bringing on freelance data scientists on a contractual basis, the companies working with Data at the time transformed their approaches by building internal ecosystems of expertise composed of multidisciplinary teams and fostering a spirit of innovation. Thus, the focus shifted from immediate problem-solving to laying the foundational systems for comprehensive future infrastructure. 

Moreover, data started to shift from the back-office functions to the forefront. Marketing, sales, product, and customer service functions received access to real-time dashboards, AI tools, predictive analytics, and a host of other utilities. Therefore the democratization of data accelerated to bring the power of AI data insights to the decision makers who worked directly with customers and crafted user experiences.

What also became clear during this phase was that not all parts of the organization required the same level of AI maturity at the same time. Some teams were set for complete automation; others just required clean reporting which was perfectly fine. The goal was not standard adoption; rather, it was movement. The most advanced thinking companies understood that the pace of change didn’t have to happen everywhere all at once, it just needed a starting point and careful cultivation.

This was the turning point when data began evolving from a department to a capability; it could now single-handedly drive continuous enhancements instead of relying on project-based wins. That is when the flywheel of innovation had commenced spinning.

The Current Wave: Reimagining Processes with AI

Today, we are experiencing a third and possibly the most impactful wave of change. AI is no longer limited to enhancing analytics and operational efficiency; it now rethinks the very framework of how businesses are structured and run. What was previously regarded as an expenditure is now considered a divisive competitive advantage.  

Consider what PolyAI and Simplyhealth have done. Simplyhealth, a UK health insurer, partnered with PolyAI to implement voice AI within their customer service channels. However, this integration went beyond implementing basic chatbots. The AI was ‘empathetic AI’ since it could understand urgency, recognize vulnerable callers, and make judgment calls on whether patients should be passed to a human auxiliary.  

Everyone saw the difference. There was less waiting around, better call resolution, and most crucially, those that required care from a member of staff received it. Nonetheless, AI did not take the person out of the process; it elevated the person into the process, allowing them to experience empathy and enable humanity to work alongside effectiveness.

Such a focus on building technology around humans is rapidly becoming a signature of AI change in today’s world. You see it with retail AI, which customizes every touchpoint in the customer experience. It’s happening in manufacturing with costs associated with breakdowns being avoided through predictive maintenance. And in financial services, it’s experiencing massive shifts as AI technologies offer personalized financial consulting, fraud detection, and assistance to those missing traditional support.  

In all these examples, AI technologies support rather than replace people. Customer service representatives are equipped with richer context, which augments their responses, freelancers are liberated from doing repetitive work, and strategists get help concentrating on the right resources. Therefore, today’s best AI use cases focus on augmenting human experience instead of reducing the workforce.

Conclusion: 

Too often is the phrase “legacy business” misused to describe something as old-fashioned or boring. But in fact, these are businesses with long-standing customer relationships and histories, enabling them to evolve in meaningful ways.  

Modern AI solutions don’t simply replace manual labor as the advancement from spreadsheets and instinct-based decisions to fully integrated AI systems is more complex. Businesses progressively adopt modern practices all while having a vision and patience in terms of cultural branding. Plus, legacy businesses are contemporarily evolving and keeping up with the pace, and many are leading the race.  

AI today is changing everything and has now become a culture driving system. It impacts the very way we collaborate, deliver services, value customers, and so much more. Whether implementing new business strategies, redefining customer support, or optimizing computer science logistics, AI is proving to be a propellant for transformation focused on humans.  

Further, visionaries and team members who witnessed this automated evolution firsthand felt unity through action, fervently participating as data table-aligned pilots meshed with algorithms and numbers. Reminding us that change isn’t all technical; it’s human. It’s intricate, fulfilling, and simply put: essential.

To sum up, the future businesses are not the newest; rather, they are the oldest that choose to develop with a strong sense of intention behind it. In that development, legacy is not a hindrance, but rather, a powerful resource.